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Support for Poolr by MRVL — fast, friendly, and human.

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Get help from the Poolr team. We aim to respond within one business day.

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Feature Requests

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Frequently asked questions

How do guests upload photos?

Guests scan the QR code at your event — no app download required. They visit a link in their browser, take or choose photos, and upload instantly. Works on every phone.

How do I create a pool?

Sign in to Poolr, tap the + button, name your event, set the date, and share the QR code with guests. Your pool is live in under a minute.

How many photos can guests upload?

Guest upload limits depend on your plan. Free pools allow up to 50 photos. Starter, Pro, and Venue plans unlock higher limits — see the pricing page for full details.

Can I download all my photos?

Yes — tap the download icon on your pool to save all photos as a ZIP file. Downloads are available on every paid plan and for 30 days on the free plan.

What is the audio guestbook?

Guests can leave a voice message — a short audio recording — alongside their photos. You'll receive a collection of voice memories from your event. Available on Starter and above.

How do I upgrade my plan?

Go to Settings → Billing in your Poolr dashboard and select a plan. Upgrade takes effect immediately.

Still need help?

Our team typically responds within one business day.

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